YeloDesk — Conversations that convert.

01 / The Problem

Stay available around the clock without growing yourpayroll.

Building a business in today's economy isn't easy. Many South African entrepreneurs are juggling full-time jobs, family responsibilities, and growing businesses, while others are running every part of the business themselves. Either way, customers still expect quick responses, even when you're busy making the business work.

01 — You can't hire another employee

Growth shouldn't require another salary.

Many small businesses aren't ready for a full-time receptionist or administrator. Yet bookings still need to be made, questions answered, and customers supported — even after hours, weekends, and public holidays.

02 — Sales slip through the cracks

Customers slip away when you're unable to respond immediately.

Whether it's a salon appointment, a doctor's consultation, or a customer placing an order, delayed responses lead to missed opportunities, lost revenue, and customers who never come back.

03 — Success becomes a bottleneck

You can't be everywhere at once. You need help

You're the owner, receptionist, salesperson, support desk, and operations manager all in one. But you're also human, and while you're busy serving one customer or working your day job, other enquiries keep coming in unanswered.

02 / How it works

Live in minutes. Working around the clock.

Three steps from sign-up to a fully-staffed AI workforce handling your conversations — without a single line of code.

Download & Connect

Download our mobile app or use our web app to create your workspace and connect your AI teammate to your socials, WhatsApp and website.

Train & Automate

Train it with your business data. AI answers, books, sends OTPs and reminders, and runs your campaigns. Trained for your business.

Receive Escalated Enqueries,Appointments and orders

When a real person matters, AI hands the conversation cleanly to your team, bookings and task all in one app.

03 / What it does

Four pillars. One platform.

Everything you need to handle customer conversations end-to-end — from the first hello to the last follow-up.

AI Conversations

Live WhatsApp chat, voice calls, voice notes, and intelligent escalation to real agents.

WhatsApp Chat Voice Calls Smart Escalations

Bookings & Tasks

Appointments, confirmations, reminders, and follow-ups — handled automatically while you sleep.

Appointments Reminders Task Queues

Campaigns & SMS

Bulk SMS, promotions, OTPs, alerts, and re-engagement — at scale, without the spreadsheet.

Bulk SMS OTPs & Alerts Cart Recovery

Integrations

Drops into the stack you already run — e-commerce, logistics, APIs, databases. No re-platforming.

Shopify & WooCommerce Courier Guy QuickBooks Zoho Invoices + More Apps APIs & Databases

04 / YeloVoice

Voices that sound
South African.

Because they are. AI voice trained on local accents, fluent across multiple languages, and never off the clock.

Automated inbound & outbound calls
Voice note transcription & smart replies
Appointment confirmations & reminders
Natural multilingual conversations

English isiZulu Afrikaans isiXhosa Sesotho

05 / Built for your industry

Tuned for the way you already do business.

Out of the box for retailers, clinics, hotels, salons, garages, and support teams — with industry-specific workflows ready on day one.

Online Retail

AI product search, order tracking, abandoned cart recovery, WhatsApp shopping. Plugs into WooCommerce, Shopify, and Courier Guy.

Medical Practices

Appointment scheduling, patient reminders, AI receptionist for clinics, and voice-assisted patient queues.

Hospitality

Guest bookings, check-in communication, room service requests, and review automation. Your concierge that never clocks out.

Automotive

Service reminders, repair updates, vehicle booking workflows, live customer chat — keeping bays full.

Salons

Stylist scheduling, booking automation, reminders, and loyalty follow-ups. Less DM-juggling, more chairs filled.

Support Services

Ticket escalation workflows, live agent handover, AI-powered FAQs, customer satisfaction tracking.

07 / Why YeloDesk

Built for Africa. Priced for SMMEs.

Most platforms were built for Silicon Valley budgets. YeloDesk wasn't — it was built here, for the way teams here actually communicate.

African-born

Built in South Africa for the way teams here actually communicate.

Mobile-first

Every workflow designed for the device your team already lives on.

Affordable AI

Enterprise-grade automation, priced for businesses that count every rand.

Scales with you

From one inbox to a hundred agents — same platform, same speed.

08 / Pricing

Priced just right.

Conversational AI for SMEs — pick the plan that scales with your business. Top up as you grow.

Starter

Free

For very small businesses just getting started.

500 AI messages
15 voice minutes
1 user
Basic AI model
Prepaid top-up

Start Free

Best forSalons, freelancers, small shops

Business

R499 / month

For growing SMEs ready to automate.

5,000 AI messages
120 voice minutes
2 users
Bulk SMS + WhatsApp
Mobile app & app connectors
General support

Choose Business

Best forClinics, garages, online stores

Support smarter.
Respond faster.
Delight customers.

YeloDesk empowers African businesses to communicate smarter, respond faster, and create better customer experiences — through one unified support platform.

Start Free → Book a Live Demo

yelodesk.com · hello@yelodesk.com