01Who We Are
YeloDesk (“YeloDesk,” “we,” “our,” or “us”) is an AI-powered customer communication platform that helps businesses manage conversations with customers across multiple digital channels.
If you have questions about this Privacy Policy, you can contact us using the details in Section 16.
02Information We Collect
We collect information to provide, improve, and secure our Services.
Information you provide
When you create an account or use our Services, we may collect:
- Name and business name
- Email address and phone number
- Password (stored encrypted)
- Billing information
- Profile information
- Support requests
- Uploaded files
- AI training preferences
Customer conversation data
Our Services process communications between businesses and their customers. This may include:
- Chat messages, images, and documents
- Voice notes
- Customer names and contact information
- Conversation history
- AI-generated responses
This information is processed solely to provide our Services.
Device information
When you use our mobile application, we may automatically collect:
- Device model, operating system, and app version
- Device identifiers and IP address
- Network information
- Language preferences
- Crash reports and performance diagnostics
Usage information
We collect information about how our Services are used, including:
- Login activity and session duration
- Feature usage and pages viewed
- Interaction with AI assistants
- Notification preferences
03Permissions We May Request
Depending on the features you use, the app may request access to:
- Camera — scanning QR codes or uploading photos
- Microphone — recording voice messages
- Storage — uploading files
- Notifications — real-time customer messages
- Contacts — only if you choose to import contacts
We only access these permissions after you grant them.
04How We Use Your Information
We use your information to:
- Create and manage your account
- Deliver AI-powered customer support
- Send and receive messages
- Authenticate users
- Improve AI performance
- Personalize your experience
- Process payments
- Detect fraud and abuse
- Monitor service reliability
- Respond to support requests
- Comply with legal obligations
05AI Processing
YeloDesk uses artificial intelligence to assist businesses in responding to customer inquiries. Depending on your organization's settings, conversations may be processed by AI models to:
- Generate responses
- Summarize conversations
- Classify requests
- Improve customer support workflows
We do not use your private customer conversations to train public AI models without appropriate authorization.
07Data Storage
Your information is stored using secure cloud infrastructure. We implement technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
08Data Retention
We retain information only for as long as necessary to:
- Provide our Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
09Security
We use industry-standard security measures, including:
- Encryption in transit
- Encrypted storage where appropriate
- Secure authentication
- Access controls
- Security monitoring
- Regular software updates
While we strive to protect your information, no method of transmission or storage is completely secure.
11Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict or object to processing
- Receive a copy of your data
- Withdraw consent
- Lodge a complaint with your local data protection authority
We will respond to applicable requests within the time required by law.
12Children's Privacy
Our Services are intended for business use and are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children.
13International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards to ensure your information remains protected during international transfers.
14Third-Party Services
Our Services may integrate with third-party platforms, including messaging services, payment providers, CRM systems, and AI providers. These services operate under their own privacy policies, and we encourage you to review them.
15Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When material changes are made, we will notify users through the application, website, or other appropriate means.
The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised.
16Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
17Regional Privacy Rights
South Africa (POPIA)
If you are located in South Africa, we process personal information in accordance with the Protection of Personal Information Act (POPIA).
European Economic Area (GDPR)
Where the GDPR applies, we process personal information on lawful grounds such as contract performance, legal obligations, legitimate interests, and consent.
California (CCPA/CPRA)
California residents may have additional rights regarding access to collected information, deletion requests, correction requests, and information-sharing disclosures. We do not sell personal information as defined by applicable California law.
18Acceptance of This Policy
By accessing or using YeloDesk, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.